Customer Service Representative (Immediate Start - Competitive Salary)

Join Intelegencia as a Customer Service Representative in Canggu and play a pivotal role in transforming healthcare accessibility. We are seeking passionate individuals to deliver exceptional service, ensuring patients and clients receive timely, compassionate, and efficient support. At Intelegencia, you'll be part of a dynamic team dedicated to improving healthcare services, and your daily interactions will make a real difference in people's lives.

As a Customer Service Representative, you'll be the first point of contact for our clients, handling inquiries, resolving issues, and providing guidance. You'll use tools like Zendesk and Freshdesk to manage customer interactions, ensuring a seamless experience. This role offers a unique opportunity to grow within a company that values innovation and customer satisfaction.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints, providing timely and accurate responses.
• Resolve customer issues using Zendesk and Freshdesk to ensure high satisfaction levels.
• Assist in the development and implementation of customer service policies and procedures.
• Collaborate with the sales and marketing teams to enhance customer experience.
• Monitor customer feedback and use it to improve service quality.
• Participate in training sessions to stay updated on the latest customer service best practices.
• Ensure compliance with company policies and industry regulations.
• Maintain accurate records of customer interactions and service requests.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven ability to handle high volumes of customer inquiries with a positive attitude.
• Excellent communication and interpersonal skills.
• Familiarity with customer service software such as Zendesk or Freshdesk.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Strong problem-solving skills and attention to detail.
• Bachelor's degree in Business Administration, Communications, or a related field.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

Lowongan Terkait