Front Desk Officer - Luxury Dive Center (Nusa Penida, Bali)

Are you passionate about hospitality and marine adventures? Join our international dive center in Nusa Penida, Bali, as a Front Desk Officer and become the face of unforgettable guest experiences! Located in one of the world’s most breathtaking diving destination, our center offers a unique blend of luxury and adventure, making it the perfect place to create lasting memories for our guests.

As a Front Desk Officer, you’ll be the first point of contact for our diverse clientele, ensuring a seamless and memorable experience from the moment they arrive. You’ll manage reservations, handle check-ins and check-outs, and provide exceptional customer service, all while working in a vibrant, dynamic environment.

This is your chance to be part of a growing team in a stunning location, where you can develop your skills and grow your career in the hospitality industry. Join us and help us create the next generation of dive enthusiasts!

📋 Tanggung Jawab Pekerjaan

• Manage guest check-ins and check-outs, ensuring a smooth and efficient process.
• Handle reservations and bookings, including dive courses, tours, and accommodation.
• Provide excellent customer service, addressing guest inquiries and concerns promptly and professionally.
• Assist with inventory management, including tracking equipment and supplies.
• Collaborate with the team to ensure all guest needs are met and exceeded.
• Maintain a clean and organized front desk area, including reception and waiting areas.
• Assist with marketing efforts, including promoting special offers and events.
• Stay up-to-date with industry trends and best practices in hospitality and dive tourism.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a front desk or customer service role, preferably in the hospitality or tourism industry.
• Excellent communication and interpersonal skills, with the ability to handle diverse clientele.
• Proficiency in English, both written and spoken, is essential.
• Basic computer skills, including proficiency in Microsoft Office and reservation systems like PMS (Property Management System).
• Familiarity with dive tourism and marine adventures is a plus.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Enthusiasm for the hospitality industry and a passion for marine adventures.
• Willingness to work flexible hours, including weekends and holidays, as required.

🛠️ Keahlian

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