Passenger Service Associate - Airline Customer Service (Bali, Full-Time with Shifts)

Join PERSOL as a Passenger Service Associate in beautiful Bali and become the face of exceptional airline customer service! This dynamic role offers you the opportunity to work in a fast-paced, international environment where your interpersonal skills and attention to detail will be put to the test. As a Passenger Service Associate, you'll be the first point of contact for our passengers, ensuring their travel experience is seamless and enjoyable. With PERSOL, you'll have the chance to grow your career in a supportive and innovative company that values its employees.

Every day, you'll interact with passengers from diverse backgrounds, providing assistance with check-in, baggage, and any other travel-related queries. You'll also be responsible for maintaining a clean and organized service counter, ensuring a welcoming and professional atmosphere. This role is perfect for someone who thrives in a customer-centric environment and is passionate about delivering outstanding service.

PERSOL is a leading airline services provider, known for its commitment to excellence and customer satisfaction. Located in Bali, you'll be part of a vibrant team that works tirelessly to ensure a smooth and enjoyable travel experience for all passengers. Join us and be a part of our journey to redefine airline customer service.

📋 Tanggung Jawab Pekerjaan

• Assist passengers with check-in and boarding procedures using PERSOL's in-house system.
• Handle baggage inquiries and ensure smooth baggage handling processes.
• Provide information and assistance to passengers regarding flight schedules, changes, and cancellations.
• Maintain a clean and organized service counter, ensuring a welcoming and professional atmosphere.
• Resolve passenger complaints and concerns promptly and professionally.
• Work with the team to ensure efficient and timely service delivery.
• Adhere to PERSOL's policies and procedures, ensuring compliance with all regulations.
• Participate in team meetings and training sessions to continuously improve service standards.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in customer service, preferably in the airline industry.
• Strong interpersonal and communication skills, with the ability to interact with diverse passengers.
• Excellent problem-solving skills and the ability to handle multiple tasks in a fast-paced environment.
• Proficiency in English, both written and spoken, as it is the primary language of the airline.
• Basic computer skills, including proficiency in using Microsoft Office Suite.
• Ability to work well under pressure and meet tight deadlines.
• Friendly, approachable, and professional demeanor.
• Willingness to work flexible shifts, including weekends and holidays.

🛠️ Keahlian

Lowongan Terkait